My uncle died yesterday. He was my mother's elder brother, with a daughter exactly my age and another boy. My paternal grandmother, who could never keep track of my mother's seven brothers by name, used to call him "engineer mama". We called him Naupa Mama.
I didn't know him as well as my other mamas who used to take me to get Thums Up across the street (Bapu Mama) or bring me Gems candy regularly (Deep Mama) or stick his finger in my mouth to tell me he knew exactly what I had eaten (Bapkhan Mama). But he was definitely a fixture in our visits to India. Last week, when my aunt called and told me his kidneys had failed and the dialysis wasn't working, she told me they were pretty much just waiting for the end.
So last night, as I was at my friend Himanshu's for dinner, the call came and I knew as soon as I heard my aunt's voice. He had just died 10 minutes ago. I glanced at the wine in my hand and had a lump in my throat but didn't cry.
The calls with bad news, of course, have been coming as long as I've been alive. And I could always tell you where I was. When I was 7, it was my maternal grandfather -- and my mom was pregnant with Rahul; I was upstairs when the call came. When I was 9, it was my father's cousin, a murder detailed in the economic space of a blue aerogram; I was in the hall where we kept the crib and I started screaming. When I was 10, it was my mom's elder brother and I remember I was reading one of the Babysitter's Clubs where Claudia was the main character (was it number 2) and my mom fell down on the stair landing of our house in shock. That one, I think, hit us hardest, most unexpected, a heart attack, a scurry to the hospital, finally death in an auto rickshaw. When I was 13, my grandfather died and I remember feeling intensely sad because I had spent most of my childhood afraid of the funny way he talked, due to paralysis; it was the middle of the night and I remember my cousin was staying with us and I was embarassed to cry in front of him so I poured water into a steel glass and covered my choked-up-ness by taking sips. Six months later, my maternal grandmother died and I remember how much harder it seemed to strike my mother than when her father died. In between, there were a few baby cousins, a few close friends and neighbours from Assam. Common to all was the absolute helplessness with which we grieved and watched from afar.
I thought moving to India might have made things different but if anything it makes me ache for the family literally on both sides of me -- my maternal extended family in Assam and my mother in New Jersey. She has been counting down Nitin and Naya's upcoming visit and isn't coming here for the funeral and last rites. So I will likely go and represent for the 13th day of mourning - shradho - next week. And then the week after, I think I will go to the US for a few days. Expensive options but possibly best for the mental health, which really is beginning to wear and shouldn't be alone for a six-week stretch, I have decided.
As we did in the US, we turn to ritual to get us through-- we will be vegetarian for 13 days (or less). We will pray and light incense sticks stuck in a banana. We will call our relatives every day and ask for details and they will offer others we didn't ask but are curious to know. My aunt: They dressed him real nice. I gave him so many kisses before they took him off. Your other uncle waited till his body had entirely burned before they left. His wife was sound asleep when we got there; she then bathed and dressed in widow white and still seemed very despondent.
Today I left work early to get the details and my aunt described the day; as she told me everyone arriving by dawn to begin dressing the body and preparing it for cremation, I finally broke down. For my uncle's loss, of course. But also that I missed out on the remaining seven siblings coming together for the first time in a very long time. Two have died. And one, my mother, remained in America.
Welcome home. Join our search for ours. Here, we three chronicle our journeys across the land of opportunity
Showing posts with label moving to India. Show all posts
Showing posts with label moving to India. Show all posts
Monday, June 2, 2008
Friday, May 9, 2008
Is it a happy mother's day?
www.livemint.com
Is it a happy mother’s day?
Working parents in one survey spend just a half-hour a day nurturing their own kids. It's time to wake up
Wider Angle | S.Mitra Kalita
I know you think it’s you. But it’s not.
The award for Worst Mother of the Year goes to…me.
I turn my laptop on the minute I get home. I pretend to listen to my daughter’s stories as I frantically volley replies on BlackBerry. On weekends, I relish the chance to sleep in and let the maids deal with bath and breakfast and the most dreaded chore—brushing little teeth, especially those hard-to-reach, squirm-inducing back ones.
Two days before the world celebrates the joy and wonders of motherhood and thanks us who have dutifully filled and then emptied our wombs, I hang my head in shame and hardly think I deserve any special attention. Really, as a mother, I am a failure.
Well, sometimes.
Because that’s just the way parenthood is. Unlike our daily jobs, there are no benchmarks to success. Just when you think happy kids are the goal, a child psychologist or teacher will instruct you to let sadness occasionally wash over them, “so they can learn to deal with it on their own,” as one educator recently told me.
Nobody ever chastises working parents. We pat each other on the back, then say: “She’ll be fine. You’re doing the best you can.” Experts advise parents not to give into guilt.
I disagree. It’s time.
This week, The Times of India reported the results of a survey that find working parents spend only 30 minutes “nurturing their own children”. Not surprisingly, more than 85% of the 3,000 working couples in the study gave themselves a negative rating as bad parents. “Parents are working not only out of economic compulsion but also to cash in on their technical and professional qualification,” the study said. “Parents that work long or irregular hours are not available for children after school, and especially to help with the homework, ...and not able to do things together at weekends or eat together.”
Even on Sundays, when companies are allegedly off, working couples report being consumed with the endless tasks involved in running a household: paying bills, cleaning, going shopping.
The study illustrates the net effect of several societal shifts in the middle class. More and more couples are both working. Fewer families have the grandparents around. The demands at work are enormous: first, to sustain the growth in the economy and now to ensure all is not lost in case of a slowdown. Sadly, childcare has really not caught up; due to the sorry state of education in rural and poor India, most people’s maids have not even the nurturing instinct of one Mary Poppins bone. Creches are a fast booming business, but concerns over hygiene, safety and space persist. Parents who spend Rs5,000 on a meal quibble about spending half that to keep a good maid around.
In 10 years, will the neglect show? Is this study foreshadowing a future generation of kids who are needy, lack confidence, resent our success at their expense? Possibly.
Every now and then, when my mothering sinks to the all-time low I describe here, when my husband and I are both on deadlines and our daughter seems to crave even just a glance from us, something more powerful than the desire to achieve and excel washes over me: Mommy Guilt.
It is a most powerful and necessary warning. It inspires me to leave the laptop behind (or at least the cord so the battery dies in an hour). It forces me, no matter how pressed for time, to incorporate my daughter into my daily activities, if only to spend a few more minutes with her; we bathe, we brush, we banter. We reconnect.
This week’s findings, released by trade chamber Assocham’s Social Development Foundation, must inspire collective guilt, triggering changes at home and work. If reducing hours is not an option, children must be more effectively integrated into our lives, shopping to dining out. As parents have moved towards managing without their own parents around, so too might they learn to manage sometimes without another appendage: maids.
The rearing and nurturing of children in India is in crisis. Besides parents taking responsibility, workplaces will need to react quickly with flexible scheduling, not just to watch children but to take care of chores such as doctor appointments and car servicing. The risk of not reacting is to lose a diverse, necessary part of the workforce; according to Assocham, just 21% of mothers with young families want to work full-time, with an overwhelming majority preferring part-time work alongside raising their children.
Even as us working parents beat ourselves up, there’s some irony in what most motivates us: our children. To provide for them, to make the world a better place for them. Working mothers like me, with girls, try hard to set an example of the type of women they can be.
But in the end, our long hours and business plans really mean nothing without ensuring growth and vitality— of our most precious assets of all.
Your comments are welcome at widerangle@livemint.com
Is it a happy mother’s day?
Working parents in one survey spend just a half-hour a day nurturing their own kids. It's time to wake up
Wider Angle | S.Mitra Kalita
I know you think it’s you. But it’s not.
The award for Worst Mother of the Year goes to…me.
I turn my laptop on the minute I get home. I pretend to listen to my daughter’s stories as I frantically volley replies on BlackBerry. On weekends, I relish the chance to sleep in and let the maids deal with bath and breakfast and the most dreaded chore—brushing little teeth, especially those hard-to-reach, squirm-inducing back ones.
Two days before the world celebrates the joy and wonders of motherhood and thanks us who have dutifully filled and then emptied our wombs, I hang my head in shame and hardly think I deserve any special attention. Really, as a mother, I am a failure.
Well, sometimes.
Because that’s just the way parenthood is. Unlike our daily jobs, there are no benchmarks to success. Just when you think happy kids are the goal, a child psychologist or teacher will instruct you to let sadness occasionally wash over them, “so they can learn to deal with it on their own,” as one educator recently told me.
Nobody ever chastises working parents. We pat each other on the back, then say: “She’ll be fine. You’re doing the best you can.” Experts advise parents not to give into guilt.
I disagree. It’s time.
This week, The Times of India reported the results of a survey that find working parents spend only 30 minutes “nurturing their own children”. Not surprisingly, more than 85% of the 3,000 working couples in the study gave themselves a negative rating as bad parents. “Parents are working not only out of economic compulsion but also to cash in on their technical and professional qualification,” the study said. “Parents that work long or irregular hours are not available for children after school, and especially to help with the homework, ...and not able to do things together at weekends or eat together.”
Even on Sundays, when companies are allegedly off, working couples report being consumed with the endless tasks involved in running a household: paying bills, cleaning, going shopping.
The study illustrates the net effect of several societal shifts in the middle class. More and more couples are both working. Fewer families have the grandparents around. The demands at work are enormous: first, to sustain the growth in the economy and now to ensure all is not lost in case of a slowdown. Sadly, childcare has really not caught up; due to the sorry state of education in rural and poor India, most people’s maids have not even the nurturing instinct of one Mary Poppins bone. Creches are a fast booming business, but concerns over hygiene, safety and space persist. Parents who spend Rs5,000 on a meal quibble about spending half that to keep a good maid around.
In 10 years, will the neglect show? Is this study foreshadowing a future generation of kids who are needy, lack confidence, resent our success at their expense? Possibly.
Every now and then, when my mothering sinks to the all-time low I describe here, when my husband and I are both on deadlines and our daughter seems to crave even just a glance from us, something more powerful than the desire to achieve and excel washes over me: Mommy Guilt.
It is a most powerful and necessary warning. It inspires me to leave the laptop behind (or at least the cord so the battery dies in an hour). It forces me, no matter how pressed for time, to incorporate my daughter into my daily activities, if only to spend a few more minutes with her; we bathe, we brush, we banter. We reconnect.
This week’s findings, released by trade chamber Assocham’s Social Development Foundation, must inspire collective guilt, triggering changes at home and work. If reducing hours is not an option, children must be more effectively integrated into our lives, shopping to dining out. As parents have moved towards managing without their own parents around, so too might they learn to manage sometimes without another appendage: maids.
The rearing and nurturing of children in India is in crisis. Besides parents taking responsibility, workplaces will need to react quickly with flexible scheduling, not just to watch children but to take care of chores such as doctor appointments and car servicing. The risk of not reacting is to lose a diverse, necessary part of the workforce; according to Assocham, just 21% of mothers with young families want to work full-time, with an overwhelming majority preferring part-time work alongside raising their children.
Even as us working parents beat ourselves up, there’s some irony in what most motivates us: our children. To provide for them, to make the world a better place for them. Working mothers like me, with girls, try hard to set an example of the type of women they can be.
But in the end, our long hours and business plans really mean nothing without ensuring growth and vitality— of our most precious assets of all.
Your comments are welcome at widerangle@livemint.com
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Sunday, March 30, 2008
A question...
Am hoping some RNRIs will write in. When things don't go your way in India - the gas is out, the maid doesn't show up, traffic -- what do you do? Is there a magic thing I can say or do to keep from getting so angry and cursing a whole country instead of that piece of the puzzle...
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Sunday, March 9, 2008
No longer kissing cousins
Wider Angle | S.Mitra Kalita
http://www.livemint.com/Articles/2008/01/10231952/No-longer-kissing-cousins.html
We four NRIs (non-resident Indians) sat around the table, dipping pita into hummus, sipping sangria, talking Hillary Clinton vs Barack Obama.
Once our visitors grew comfortable, their real views tumbled out: “Everyone here just wants to hustle you,” said one woman in town for business.
“Nobody in this country wants to do anything for the sheer love of it,” said another, here to organize a music festival, unable to find free performers.
“Well, not really,” I retorted. “You can’t blame people for wanting to make their share if you’re coming in to profit off their labour.”
My husband nudged me. I shut up. The conversation topic changed.
That night, in the safety and honesty of bed, I said what I really meant: “NRIs can be so annoying. All they do is complain about India. Why do they even come?”
The obviously hypocritical question (my family and I moved here last year after lifetimes in the US) remained with me, especially this week as the biggest NRI jamboree unfolded yet again in New Delhi, and thousands of the diaspora were heralded for doing India proud. In panel discussion after panel discussion, delegates attempted a delicate balancing act between decrying the state of Indian poverty, bureaucracy, infrastructure and celebrating Indian culture, values, heritage.
This was my second Pravasi Bharatiya Divas, as the event is known. The first time I attended, in 2004, I was promoting a book I had just written on Indian immigration to the US. Back then, I was an NRI in every definition of the acronym: Non-Resident Indian, Not Really Indian, Non Reliable Indian, Know It All. Pictures of me ran on the front pages of Indian newspapers. I made some appearances on television. When I headed to my parents’ native Assam a few days later, I again was garlanded and applauded.
Between then and now, so much has changed—namely me and India’s attitudes towards people like me.
In a satirical essay in Outlook magazine last month, historian and writer Ramachandra Guha labelled winter the season of the “NRI puja”. He wrote, “When these family NRIs appear, we, mere permanent residents, are obliged to pay homage, altering our own lives and work schedules to do so. It is striking how naturally we slip into the role of worshippers; they, as naturally, into the role of the worshipped.”
Even The Patna Daily has gotten in on the NRI bashing: “Now, if you get a tourist visa and come to America for four months, you are an NRI. If you went to Singapore on a business trip, you immediately acquire the status of an NRI. Oh yeah, let’s not forget about your trip to Nepal.”
An excerpt from a website offering advice to someone about to move to India: “As long as you’re open and don’t show a lot of that ‘Indo-American’ attitude (trust me, a lot of NRIs do it and its [sic] annoying enough to make anyone scream)…”
This time at the conference I was thankfully barely recognized. Now feeling quite at home in India, I looked around and wondered if those gathered really pondered free trade agreements and the Foreign Contribution Regulation Act. (Note to next year’s organizers, most of this crowd worries more about teaching their children Bharatanatyam or setting up temples that can rival Akshardham and Tirupati.)
As the man at the dais began his talk on infrastructure with the words, “We became an independent nation in 1947,” I rolled my eyes and prepared to leave. But first, I turned to the random guy sitting next to me:
“Why did you come here?”
“This is my first time in India,” Dhurmanund Gobin said, smiling. “I am from Mauritius.”
He told me he had just turned 58 that day and pulled out his national identity card to prove it. An identity that showed him belonging elsewhere.
“Our forefathers were very poor people but they worked hard so we could get an education. And they never let us forget India. …When I landed here,” he said, “I felt like I am in my true land.”
I thought of the international arrivals terminal at the airport, especially between the 10pm and 2am. Each time, the crowds gathered to greet NRIs feels thinner and thinner. But the joy on the faces of the greeted and the greeters hasn’t changed much.
A man like Gobind, of course, wouldn’t have family waiting for him; he doesn’t know exactly where in Bihar his grandfather left. And so he showed up to this conference, hoping to belong as he heard how he too could invest in roads and bridges.
His search for identity is one I imagine many global Indians—here, there, everywhere and nowhere—share. This recent tide of NRI bashing feels like an overdue, inevitable threshold. On the other side, we might shed the useless labels and accept and embrace our global, fluid, confused identities. That would be worth celebrating.
http://www.livemint.com/Articles/2008/01/10231952/No-longer-kissing-cousins.html
We four NRIs (non-resident Indians) sat around the table, dipping pita into hummus, sipping sangria, talking Hillary Clinton vs Barack Obama.
Once our visitors grew comfortable, their real views tumbled out: “Everyone here just wants to hustle you,” said one woman in town for business.
“Nobody in this country wants to do anything for the sheer love of it,” said another, here to organize a music festival, unable to find free performers.
“Well, not really,” I retorted. “You can’t blame people for wanting to make their share if you’re coming in to profit off their labour.”
My husband nudged me. I shut up. The conversation topic changed.
That night, in the safety and honesty of bed, I said what I really meant: “NRIs can be so annoying. All they do is complain about India. Why do they even come?”
The obviously hypocritical question (my family and I moved here last year after lifetimes in the US) remained with me, especially this week as the biggest NRI jamboree unfolded yet again in New Delhi, and thousands of the diaspora were heralded for doing India proud. In panel discussion after panel discussion, delegates attempted a delicate balancing act between decrying the state of Indian poverty, bureaucracy, infrastructure and celebrating Indian culture, values, heritage.
This was my second Pravasi Bharatiya Divas, as the event is known. The first time I attended, in 2004, I was promoting a book I had just written on Indian immigration to the US. Back then, I was an NRI in every definition of the acronym: Non-Resident Indian, Not Really Indian, Non Reliable Indian, Know It All. Pictures of me ran on the front pages of Indian newspapers. I made some appearances on television. When I headed to my parents’ native Assam a few days later, I again was garlanded and applauded.
Between then and now, so much has changed—namely me and India’s attitudes towards people like me.
In a satirical essay in Outlook magazine last month, historian and writer Ramachandra Guha labelled winter the season of the “NRI puja”. He wrote, “When these family NRIs appear, we, mere permanent residents, are obliged to pay homage, altering our own lives and work schedules to do so. It is striking how naturally we slip into the role of worshippers; they, as naturally, into the role of the worshipped.”
Even The Patna Daily has gotten in on the NRI bashing: “Now, if you get a tourist visa and come to America for four months, you are an NRI. If you went to Singapore on a business trip, you immediately acquire the status of an NRI. Oh yeah, let’s not forget about your trip to Nepal.”
An excerpt from a website offering advice to someone about to move to India: “As long as you’re open and don’t show a lot of that ‘Indo-American’ attitude (trust me, a lot of NRIs do it and its [sic] annoying enough to make anyone scream)…”
This time at the conference I was thankfully barely recognized. Now feeling quite at home in India, I looked around and wondered if those gathered really pondered free trade agreements and the Foreign Contribution Regulation Act. (Note to next year’s organizers, most of this crowd worries more about teaching their children Bharatanatyam or setting up temples that can rival Akshardham and Tirupati.)
As the man at the dais began his talk on infrastructure with the words, “We became an independent nation in 1947,” I rolled my eyes and prepared to leave. But first, I turned to the random guy sitting next to me:
“Why did you come here?”
“This is my first time in India,” Dhurmanund Gobin said, smiling. “I am from Mauritius.”
He told me he had just turned 58 that day and pulled out his national identity card to prove it. An identity that showed him belonging elsewhere.
“Our forefathers were very poor people but they worked hard so we could get an education. And they never let us forget India. …When I landed here,” he said, “I felt like I am in my true land.”
I thought of the international arrivals terminal at the airport, especially between the 10pm and 2am. Each time, the crowds gathered to greet NRIs feels thinner and thinner. But the joy on the faces of the greeted and the greeters hasn’t changed much.
A man like Gobind, of course, wouldn’t have family waiting for him; he doesn’t know exactly where in Bihar his grandfather left. And so he showed up to this conference, hoping to belong as he heard how he too could invest in roads and bridges.
His search for identity is one I imagine many global Indians—here, there, everywhere and nowhere—share. This recent tide of NRI bashing feels like an overdue, inevitable threshold. On the other side, we might shed the useless labels and accept and embrace our global, fluid, confused identities. That would be worth celebrating.
No longer kissing cousins
Wider Angle | S.Mitra Kalita
http://www.livemint.com/Articles/2008/01/10231952/No-longer-kissing-cousins.html
Stop burping. Only disclose your salary to your mother. Don’t tell your colleagues they are fat, dark or have bad skin.
Finally, a book has crossed my desk —issued by a company, no less—that is actually blunt, useful and relevant, even necessary, for the modern Indian workplace.
In fact, the long list on page 33 of InCorporate: Communication etiquette for today’s workplace makes abundantly clear why such rules are needed. In a section devoted to the art of making small talk, the book advises Indians which topics to avoid.
Consider the banned: politics and religion, personal health problems or misfortune; stories and jokes of questionable taste; remarks about ethnic, racial or gender groups; gossip and hearsay; controversial issues such as abortion; intimate details about yourself or others; one’s income or the price of personal things.
If your family is anything like mine, we breeze through most of those subjects by morning tea.
And so this 103-page guide, published by Standard Chartered’s business processing unit Scope International Pvt. Ltd, offers insight into why assimilation can be so tough for new entrants to the workforce.
Over the last year, we officially became a nation obsessed with “soft skills”. Company after company decries the sorry state of the Indian education system, as well as the lack of exposure of new hires from lower-rung institutes and second-tier towns. The nature of networking and interaction —in and out of the office, the personal becoming professional—is changing rapidly. The chap who doesn’t remember which knife butters his bread warrants forgiveness—and instruction.
Scope International released the book just about one year ago, a part of its desire to give new hires “a strong foundation for stepping into the demanding lanes of corporate life,” writes Scope chief executive Sreeram Iyer in his introduction.
Noteworthy is that little of the book dwells on Scope’s internal ethos or systems. These days, far too many human resources managers seem stuck in the yesteryear of training for lifelong service to one employer or orientations about the mundane: Please download all 56 expense forms off our intranet. The canteen serves vegetarian cuisine on Tuesdays. All leave requests must be cc-ed to the new department of authorized absences.
So, Scope’s straight talk is refreshing. “…be a ‘solution provider’ rather than a ‘reason-giver’,” it advises. Do not instantly hit reply all on emails. Avoid composing emails when emotional or angry. Do not blow noses into cloth napkins; they are not handkerchiefs.
The cellphone etiquette section ought to be adopted by every office and posted as mission statement: Turn phones off during meetings. Avoid long songs as ring tones. (My addendum: Take the device with you as you roam the office or the bathroom.)
Scope spokesperson Shashi Ravichandran notes a difference among workers. “Soft skills are one such area which builds their capability and confidence and grooms potential managers and leaders,” she said. “It helps their development by enabling them to communicate effectively and adapt to multi-cultural landscapes.”
And yet as I came to certain commandments, such as “Thou shalt not eat with thy fingers” or “Thou shall respect two feet of personal space,” I began to wonder if what is becoming accepted as workplace etiquette is really a misnomer for Western etiquette.
What prevents us from dipping into the fish curry or mutton biryani with our hands because, practically speaking, that really is the best way to debone, eat and enjoy? And is it really rude to slip into mother tongues when the urge strikes? Can we see the silver lining in some elements of our unique Indian behaviours; bluntness as a plus point, perhaps?
The answer is ultimately dictated not by cultural supremacy but business. If a client is Western, then leave the Tamil behind and just bring on circuitous conversations about the weather. But if a client is Indian, is there a need to lose ourselves?
Ravichandran assured me Scope doesn’t want “change in our personal traits which make us stand apart as individuals, but change in our style of communication and an international approach to work practices.”
If 2007 wound down with a rebuffed Ratan Tata demanding respect and an apology from Orient-Express (with a name like that, sensitivity seems the last thing to expect), let this year begin as the one where office integration works both ways, or perhaps several. It’s not a bad idea for educational institutes to hand out new rules for the workplace with diplomas, and for companies to do so along with offer letters—with the caveat that exceptions must exist in a world trying to understand India as much as the reverse.
But East or West, the verdict on Kajra Re as ring tone is clear. It is globally accepted...as annoying.
Your comments are welcome at widerangle@livemint.com
http://www.livemint.com/Articles/2008/01/10231952/No-longer-kissing-cousins.html
Stop burping. Only disclose your salary to your mother. Don’t tell your colleagues they are fat, dark or have bad skin.
Finally, a book has crossed my desk —issued by a company, no less—that is actually blunt, useful and relevant, even necessary, for the modern Indian workplace.
In fact, the long list on page 33 of InCorporate: Communication etiquette for today’s workplace makes abundantly clear why such rules are needed. In a section devoted to the art of making small talk, the book advises Indians which topics to avoid.
Consider the banned: politics and religion, personal health problems or misfortune; stories and jokes of questionable taste; remarks about ethnic, racial or gender groups; gossip and hearsay; controversial issues such as abortion; intimate details about yourself or others; one’s income or the price of personal things.
If your family is anything like mine, we breeze through most of those subjects by morning tea.
And so this 103-page guide, published by Standard Chartered’s business processing unit Scope International Pvt. Ltd, offers insight into why assimilation can be so tough for new entrants to the workforce.
Over the last year, we officially became a nation obsessed with “soft skills”. Company after company decries the sorry state of the Indian education system, as well as the lack of exposure of new hires from lower-rung institutes and second-tier towns. The nature of networking and interaction —in and out of the office, the personal becoming professional—is changing rapidly. The chap who doesn’t remember which knife butters his bread warrants forgiveness—and instruction.
Scope International released the book just about one year ago, a part of its desire to give new hires “a strong foundation for stepping into the demanding lanes of corporate life,” writes Scope chief executive Sreeram Iyer in his introduction.
Noteworthy is that little of the book dwells on Scope’s internal ethos or systems. These days, far too many human resources managers seem stuck in the yesteryear of training for lifelong service to one employer or orientations about the mundane: Please download all 56 expense forms off our intranet. The canteen serves vegetarian cuisine on Tuesdays. All leave requests must be cc-ed to the new department of authorized absences.
So, Scope’s straight talk is refreshing. “…be a ‘solution provider’ rather than a ‘reason-giver’,” it advises. Do not instantly hit reply all on emails. Avoid composing emails when emotional or angry. Do not blow noses into cloth napkins; they are not handkerchiefs.
The cellphone etiquette section ought to be adopted by every office and posted as mission statement: Turn phones off during meetings. Avoid long songs as ring tones. (My addendum: Take the device with you as you roam the office or the bathroom.)
Scope spokesperson Shashi Ravichandran notes a difference among workers. “Soft skills are one such area which builds their capability and confidence and grooms potential managers and leaders,” she said. “It helps their development by enabling them to communicate effectively and adapt to multi-cultural landscapes.”
And yet as I came to certain commandments, such as “Thou shalt not eat with thy fingers” or “Thou shall respect two feet of personal space,” I began to wonder if what is becoming accepted as workplace etiquette is really a misnomer for Western etiquette.
What prevents us from dipping into the fish curry or mutton biryani with our hands because, practically speaking, that really is the best way to debone, eat and enjoy? And is it really rude to slip into mother tongues when the urge strikes? Can we see the silver lining in some elements of our unique Indian behaviours; bluntness as a plus point, perhaps?
The answer is ultimately dictated not by cultural supremacy but business. If a client is Western, then leave the Tamil behind and just bring on circuitous conversations about the weather. But if a client is Indian, is there a need to lose ourselves?
Ravichandran assured me Scope doesn’t want “change in our personal traits which make us stand apart as individuals, but change in our style of communication and an international approach to work practices.”
If 2007 wound down with a rebuffed Ratan Tata demanding respect and an apology from Orient-Express (with a name like that, sensitivity seems the last thing to expect), let this year begin as the one where office integration works both ways, or perhaps several. It’s not a bad idea for educational institutes to hand out new rules for the workplace with diplomas, and for companies to do so along with offer letters—with the caveat that exceptions must exist in a world trying to understand India as much as the reverse.
But East or West, the verdict on Kajra Re as ring tone is clear. It is globally accepted...as annoying.
Your comments are welcome at widerangle@livemint.com
Wednesday, February 13, 2008
Moving to India?
Friend of ours are considering moving to India and I just sent the couple the following tips/answers to some of their questions and thought it might help someone else out there...
1) Bring a lot of cash. It is more expensive than you think. I'd say savings of $25,000 should help take care of a car, the down payment for rent (Mumbai is a whole lot more), new furniture...
2) Secure school admissions for your child. Have your company negotiate this as they are much better at it than you ever will be.
3) Get a sense of fair-market rents and rates from over there. Sked time with a broker and hit the ground running as soon as you arrive. Ask neighbours about water and electricity outages.
4) Book a guest house. Your employer might put you up in a fancy five-star. If you have a family, skip it as guest houses will be more comfortable and you are less likely to get sick and you will have more space.
5) Find other returnee families. They are a great source of information. They also will help you find your staff from maid to driver.
6) Get on a list of expats, in Delhi, that's yuni-net or Delhinet but each of the Indian cities has one. Also try Craig's List for deals on flats and used furniture.
7) Make a trip to Costco or Sam's Club, even though I make fun of it... A lot of that packaged stuff and sauces are very expensive here. No shame in Pantene, Aunt Jemima, Annie's mac and cheese.
8) If you are being relocated, add about a month to 6 weeks to whatever they say the eta is for your goods. I have yet to meet anyone who has gotten their stuff on time. Ensure your employer does the negotiation for the release of goods and paying any related bribes etc.
9) Assess your electrical needs - laptops, toasters, video projectors, stereo systems. We came with two large converters (if you need the exact conversions, Nitty can tell you) and they were more than adequate. Buy a bunch of the 220- to 110 converters for a dollar each and sprinkle them around the house.
10) The most important thing you can bring is an open mind and a lot of patience. Nuff said.
1) Bring a lot of cash. It is more expensive than you think. I'd say savings of $25,000 should help take care of a car, the down payment for rent (Mumbai is a whole lot more), new furniture...
2) Secure school admissions for your child. Have your company negotiate this as they are much better at it than you ever will be.
3) Get a sense of fair-market rents and rates from over there. Sked time with a broker and hit the ground running as soon as you arrive. Ask neighbours about water and electricity outages.
4) Book a guest house. Your employer might put you up in a fancy five-star. If you have a family, skip it as guest houses will be more comfortable and you are less likely to get sick and you will have more space.
5) Find other returnee families. They are a great source of information. They also will help you find your staff from maid to driver.
6) Get on a list of expats, in Delhi, that's yuni-net or Delhinet but each of the Indian cities has one. Also try Craig's List for deals on flats and used furniture.
7) Make a trip to Costco or Sam's Club, even though I make fun of it... A lot of that packaged stuff and sauces are very expensive here. No shame in Pantene, Aunt Jemima, Annie's mac and cheese.
8) If you are being relocated, add about a month to 6 weeks to whatever they say the eta is for your goods. I have yet to meet anyone who has gotten their stuff on time. Ensure your employer does the negotiation for the release of goods and paying any related bribes etc.
9) Assess your electrical needs - laptops, toasters, video projectors, stereo systems. We came with two large converters (if you need the exact conversions, Nitty can tell you) and they were more than adequate. Buy a bunch of the 220- to 110 converters for a dollar each and sprinkle them around the house.
10) The most important thing you can bring is an open mind and a lot of patience. Nuff said.
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